Antisocial behaviour

Antisocial behaviour is behaviour which is targeted, persistent and causes harm or distress to others. It may include actions that are deliberately intimidating or disruptive.

People’s lifestyles, routines and choices can be different, and they can lead to tensions. However, disagreements or clashes between neighbours aren’t automatically considered ‘antisocial behaviour’. 

Things that aren’t antisocial behaviour include: 

• Babies crying
• Children playing
• Cooking smells
• One-off parties, BBQs and bonfires
• Normal behaviour happening at unusual times (ega neighbour cooking late at night because they have a different working pattern)
• Lifestyle clashes, including cultural differences
• Noise travelling owing to poor sound insulation.

We encourage you to be empathetic, and try to understand each other’s points of view. Talking openly and respecting each other can help different people live near each other comfortably. We can help you with mediation and other services to resolve these conflicts. 

Antisocial behaviour can include: 

• Verbal or physical abuse
• Arguing and slamming doors
• Letting dogs bark too much, or foul public areas
• Offensive behaviour
• Fly-tipping (dumping rubbish)

You can report an incident of antisocial behaviour on My Sage Home, your online account. You can also email us at: communitysafety@sagehomes.co.uk or call our Customer Care team on 020 8168 0500.  

We may ask you to send evidence using an antisocial behaviour app, which is free and can be used on your computer or mobile phone. Check out our antisocial behaviour policy here.  

If it’s a serious or life-threatening incident, please call 999 and speak to the emergency services immediately. This might include: 

• Violent behaviour
• Hate-related crime
• Stolen vehicles
• Damaged property
• Drug use or dealing in your neighbourhood.

If the incident is about crime but not an emergency, please call 101.

When you report antisocial behaviour, we’ll contact you to assess any risk within five working days.

We may create an action plan which we will share with you, and we may ask you to keep a record of any future antisocial behaviour issues.

We’ll always do our best to keep your report anonymous and will never openly share that you’ve made a report, unless it’s necessary and we have your consent.